Q. What is Required for Confirmation and Deposit for My Order?
We will always try to make accommodations for our customers but without prior agreement, the following parameters will apply to confirmation or cancellation of any order.

FOR ALL CUSTOMERS: We need a "Best Guess" of your guest count about two (2) weeks before your event. Four (4) full days before your event we need your "Minimum Guest Count";
from that number, you can ADD-ON but you CANNOT SUBTRACT from your total guest count.  We need your final guest count the day before your event.  Depending on your menu, we
can usually accommodate an increase in your guest count the day of your event;  please call ASAP if you need to add-on the day of your event.

FOR FIRST TIME CUSTOMERS: Once we have established a relationship with you as a customer, we are happy to send you an invoice after your event is completed without a deposit
required. For first time customers we need either a charge card guarantee (we don't run anything on the card until after you receive the final invoice), or a 25% deposit (money order or
check). If you pay your deposit by Money order or check, we will email you a final invoice and statement with the balance due and pick up payment on delivery. If you use the credit card
as your guarantee, we will email you an invoice the day after your event - from that invoice, you can choose to mail us a check, change the form of payment or tell us to claim the funds
from your credit card guarantee. With a credit card guarantee, we need to hear from you or your representative the day after your event as to how you want to proceed with payment.

CANCELLATIONS: If you cancel your order within one (1) week of your event, there will be a charge of 25%. If you cancel your order within two (2) days of your event, there will be a
charge of 50% plus the cost of any non-returnable items that were purchased for your event. If you cancel within 24 hours of your event, a charge for the full amount will be incurred.
Q. What are the Descriptions of the Service Styles Available?
There are three basic types of service styles available. We can mix parts of these to some extent but in their purest form, they are as follows.

BUFFET STYLE: Whether with seating or all stand-up, your event will be set with everything on the buffet (whether a Breakfast, Lunch, Dinner or Hors D'oeuvres). Your guests make their
way to the buffet tables filled with your requested food and beverages. This style of service works best for Hors D'oeuvres and more casual events or at venues with space constraints. If
real china and glassware are requested, this style of service requires a server for set-up, maintenance and clean-up.

SEATED BUFFET STYLE: We set your seating tables with everything for your guests meal except the main entree; that will be set on the buffet. The concept is that they only have to get
up once to fill their plate - everything else is pre-set on their seating tables. Typically the seating tables will be set with Salad, Dressing, Bread Baskets and Butter, a Pre-Set Dessert,
all Flatware and Beverageware, Pitchers of Tea and Carafes of Coffee plus any Necessary Condiments along with Napkins and Table Cloths. The Seated Buffet Style usually requires servers
for set-up, service, maintenance and clean-up.

SEATED and SERVED STYLE: This is the most similar to restaurant service. Just like the Seated Buffet, we set your seating tables with everything for your guests meal except the main
entree; in this case, the main entree will be plated and garnished in the kitchen and served to each guest by a server. Again, everything else is pre-set on their seating tables. Typically
the seating tables will be set with Salad, Dressing, Bread Baskets and Butter, a Pre-Set Dessert, all Flatware and Beverageware, Pitchers of Tea and Carafes of Coffee plus any
Necessary Condiments along with Napkins and Table Cloths. Waiter service of the Salad, Bread, Dessert and Beverages are available. The Seated and Served Style requires a kitchen staff
and servers for plate building, set-up, service, maintenance and clean-up.

Q. What About Special Dietary Requirements?
We regularly have requests for special menus for one guest or for an entire event. We are well versed in special dietary needs and can accommodate any special needs or requests - whether
for an individual or a group.

Q. Will There be a Delivery Fee for My Order?
We are happy to deliver anywhere in Oklahoma, Northwest Arkansas, Southwest Missouri and Southeast Kansas. We do our best to not charge delivery fees; all of our delivery fees are
based on Time and Mileage to the delivery location. Orders for unusual times, weekends or extended duration may have additional fees.
FEES WITHIN TULSA and OKLAHOMA CITY: There is no delivery fee for orders over $200.00. For all other orders, there is a $30.00 delivery fee.
FEES OUTSIDE OF TULSA and OKLAHOMA CITY: The Fees are based on Time and Mileage to the specific location. Please call or email us for specific pricing to your delivery location.

Q. Do I Need to Tip My Servers or Delivery Person?
For events that require a server, we include a $20.00 tip in the cost for each of your servers. If you feel your server performed exceptionally, please feel free to give them any additional gratuity
you desire. You may also call or email and have any amount added to your invoice for one or all of your servers - please contact us immediately after your event if you wish to add a gratuity
through your invoice; we will generally have your invoice completed and transmitted the day after your event. It is not necessary to tip your delivery person for a basic drop-off and set-up
delivery. Again, If you feel your delivery person performed exceptionally or went out of their way to accommodate some special need you may have had, please feel free to give them any
additional gratuity you desire.

Q. Can TW's-AFAB Cater at my Chosen Venue?
Tulsa Venues New Venues are Opening all the Time so this List May not be Complete; but it is Regularly Updated. (OKC listings are below)
Downtown:
Dennis R. Neill Equality Center, 621 E. 4th St. 918-743-4297 www.okeq.org
OSU-Tulsa, 700 N. Greenwood Ave., 918-594-8000 www.osu-tulsa.okstate.edu
Greenwood Cultural Center, 918-596-1020 www.greenwoodculturalcenter.com
Resonance, 918-587-3888 resonancetulsa.org
Harwelden - Tulsa Arts and Humanities Center, 918-584-3333 www.ahct.org
Midcontinent Tower, 918-587-1900 www.midcontinenttower.com
Bernsen Center, 918-584-4701 tbriscoe@firstchurchtulsa.org
Cain's Ballroom, 918-584-2306 www.cainsballroom.com
Studio 212, 918-583-4466 studio212tulsa.com
Central Center in Centennial Park, 918-596-1444 www.cityoftulsa.org
The Broadway, 918-592-2211, www.thebroadwaytulsa.com
Oklahoma Jazz Hall of Fame, 918-281-8600 okjazz.org
IDL Ballroom, 918-902-6339 idlballroom.com
Mentorship Mastery, 918-948-8978, Jason Emmert, www.mentorfish.com/venuerental
Tulsa Air and Space Museum, 918-834-9900 www.tulsaairandspacemuseum.com
VFW Post 577, 918-585-9148 www.vfw.org
Midtown:
Tulsa Garden Center, 918-746-5125 www.tulsagardencenter.com
Tulsa Historical Society, 918-746-5133 www.tulsahistory.org
German American Society, 918-744-6997 www.gastulsa.org
Hilton Garden Inn Midtown, 918-878-7777, www.hiltontulsaok.com
OU Schusterman Center, 918-660-3555 www.ou.edu/tulsa
Tulsa Scottish Rite, 918-622-7760 www.tulsascottishrite.org
East and North:
Home Builder's Association, 918-663-5820 www.tulsahba.com
Moose Lodge, 918-437-2727 www.tulsamoose.org
Fraternal Order of Police Lodge, 918-234-6445 tulsafop93.org
Sparrow Hawk Clubhouse, 918-835-2048 autopilotcentral.com
South:
5-Oaks Ranch and Cabins, 918-298-6405 www.fiveoakslodge.com
Amerisuites (71st and Yale), 918-491-4010 tulsa.place.hyatt.com
Country:
Bridle Creek Ranch and Cabins, 918-396-3968 bridlecreekok.com
Skelly Lodge, 918-266-3331 www.skellylodge.com
Surrounding:
Arrow Springs, 918-449-9603, Broken Arrow www.arrowspringschapel.com
Southeast EXPO, 918-420-3976, McAlester www.cityofmcalester.com
Tri County Technology Center, Darlene Young, 918-331-3233, Bartlesville www.tctc.org
Country Wedding Chapel, 918-543-7292, Inola www.countryweddingchapelinola.com

Flowers:
The Garden Trug, Ken Youngblood, 918-528-3828 www.thegardentrugflorist.com
Stems, 918-584-0421 www.tulsaflorist.net
Wedding and Specialty Cakes:
Ann's Bakery, 918-834-2345 www.annsbakery.com
Merritt's Bakery, 918-747-2301 merrittsbakery.com
Wanda's Cakes, 918-665-7888 wandascakegallery.com
Special Beverages:
Harvard Liquor (Rob or Danny), 918-834-1888
Ranch Acres Wine & Spirits, 918-747-1171
Devre Jackson, Wine Expert/Steward, Free Consultations 918-809-1862
Margarita Machine, PartyPro Rents, 918-622-8102
www.partyprorents.com
The Margarita Shop, 918-640-9244 www.themargaritashop.com
Blue Label Bartending, 918-671-5222 bluelabelbartending.com
Rental Companies:
PartyPro Rents, 918-622-8102 www.partyprorents.com
Entertainment:
Acoustic Guitar, Melanie Davis, 918-810-1267
Harpist, Sarah Lindsey, 918-743-3813
Jazz Quartet, Tom Sterling, 918-743-3871
Jazz Singer, Devre Jackson, 918-838-1031
Wedding Singer, Jonathan Brown, 918-691-3984
DJ, Zach Downing Productions, Zach Downing, 918-382-7278
www.tulsaparty.com
DJ, DJ Connection, 918-481-2010 www.djconnectiontulsa.com
DJ, Chris Terrell, 918-378-3226, DJTERRELL41@hotmail.com
DJ, 405 DJ, Logan Pennington, 405-413-0538 www.405dj.com
Lighting, Zach Downing Productions, 918-382-3984 www.empirelightingdesign.com
Photo Booth, Zach Downing Productions, 918-382-3984 www.duetphotobooth.com
Photo Booth, 405 Photobooth, Logan Pennington, 405-413-0538 www.405photobooth.com
Photography:
Steven Michael's Photography, 918-494-8886, www.StevenMichaels.net
Missy Whitfield Photography, www.missywhitfield.com
Oklahoma City Venues New Spaces are Opening all the Time so this List May not be Complete; but it is Regularly Updated. (Tulsa listings are above)
Downtown:
Historic Farmers Market, 405-232-6505 www.okcfarmersmarket.com
Cox Center, 405-602-8500 www.coxconventioncenter.com
CocaCola Bricktown Events Center, 405-236-4143 brewerentertainment.com
Capitol and Northeast:
Oklahoma History Center, 405-522-5248 www.oklahomahistorycenter.org
National Cowboy & Western Heritage Museum, 405-478-2250 nationalcowboymuseum.org
Northwest:
Express Event Center, 405-717-5550 www.expresseventcenter.com

Special Beverages:
May Avenue Liquor Store, Al, 405-942-4042
Blue Label Bartending, 405-651-8373
bluelabelbartending.com
Entertainment:
Wedding Singer, Jonathan Brown, 918-691-3984
DJ, Zach Downing Productions, Zach Downing, 405-310-9181
www.okcparty.com
Big Dave's Music Factory, 405-373-3700 www.dj4hire.com
DJ, 405 Productions, Logan Pennington, 405-413-0538 www.405dj.com
Lighting, Zach Downing Productions, 405-310-9181 www.empirelightingdesign.com
Photo Booth, Zach Downing Productions, 405-310-9181 www.duetphotobooth.com
Photo Booth, 405 Photobooth, Logan Pennington, 405-413-0538 www.405photobooth.com
Rental:
Bill Veazey's Party Store, 405-427-2789, www.BillVeazeyParty.com
Flowers:
New Leaf, 405-842-2444 www.newleafokc.com

Q. How Much is a Server or Bartender - What Do They Do?
Servers are paid $135 and Bartenders are paid $195 which includes the above mentioned tip. Their compensation covers a minimum of six (6) hours at your venue - that time includes set-up
and clean-up for you event so remember:  your servers may be working longer than the duration of your event.  If the servers are working for you longer than their six (6) hours paid by their
base pay, they are  paid an additional $20 per hour per server. TW's-AFAB Catering pays all extraneous costs for your servers including all taxes, liability insurance, and workman's
compensation insurance.  Often we do not know whether the servers will be working beyond the six (6) hour minimum - if there is extra time necessary for your event, the added price will be
included on your final total.  Please understand, our servers are vetted, conscientious and experienced; their goal is to make your event perfect and they will do whatever is necessary to
accomplish that goal.


Q. How Can I Get Catering that Fits Within My Budget?
Just mention your budget (either per guest or the total for catering) when filling out the Request a Bid / Event Planner Form.
Info & Forms
The List of Frequently Asked Questions is
below ~ Also, a List of Venues, Other Services
and Some of the Folks we Work with a Lot
In most cases TW's-AFAB Catering can cater at any venue; below is a list of meeting spaces and banquet halls in Tulsa and Oklahoma City where we cater frequently.  Also listed are
associates and businesses we have worked with and have had great success.  If your preferred venue or vendor is not listed, please contact us; we can usually be placed on their list of
preferred/allowed caterers.
FORMS